Every module in the platform, grouped the way your team will actually use them: running the inbox day to day, letting AI handle the routine, and connecting it to the rest of your business.
support@, sales@, orders@ — shared across your team with per-mailbox permissions, not one person's personal inbox.
Assign conversations to a person, leave internal notes customers never see, and @mention teammates.
Every contact's full conversation history in one place, with lists for wholesale accounts, VIPs, and more.
Color-coded labels and fast search across every mailbox, thread, and attachment.
Booking pages your team can share, with availability rules and automatic confirmations.
Mailing lists and campaigns sent from the same platform as your support inbox.
Every incoming email is classified by intent and sentiment — billing question, complaint, delivery delay — before anyone reads it.
Condition-based rules that send classified emails to the right department automatically, with a decision log you can audit.
Multi-step automations that chain triggers, conditions, and actions — draft a reply, apply a label, notify a manager — end to end.
Your own policies and answers, used to ground every AI-suggested reply so it sounds like your business, not a generic bot.
Agent-native mailboxes with memory, tool access, and an approval workflow for anything sensitive before it goes out.
Auto-resolution rate, routing accuracy, response quality, and workload — so you can see what AI is actually doing, not just trust it.
If-this-then-that rules applied to every conversation the moment it arrives.
First-response and resolution targets by tier, with breach alerts before your customer notices.
Canned responses your team can insert with a shortcut, with merge fields for names, order numbers, and dates.
Two-way integrations — Shopify, Salesforce, QuickBooks, WhatsApp Business — plus an AI action router that can act in those systems on your behalf.
A Resend-style send API for order confirmations, invoices, and password resets, with templates and delivery webhooks.
API keys, sandboxes, OAuth apps, and an MCP Gateway for connecting AI tools directly to your mail platform.
We'll walk through a real inbox, set up against a business like yours.